Refund & Return Policy
We want you to love your order. If something isn't right, we're here to help.
Returns
- You have 30 days from delivery to request a return.
- Items must be unused, in original condition and packaging.
- Personalized, engraved or custom-name items are non-returnable unless they arrive damaged or defective.
How to start a return
Email contact@moonbagss.com with your order number and reason. We'll reply with instructions — please don't send items back before contacting us.
Refunds
Once we receive and inspect your return, we'll notify you and issue any approved refund to your original payment method within 5–10 business days. Original shipping is non-refundable unless the return is due to our error.
Exchanges
Need a different option? Contact us and we'll help arrange an exchange, subject to availability.
Damaged or wrong items
If your order arrives damaged or incorrect, email contact@moonbagss.com within 7 days with photos and we'll make it right.
Contact: contact@moonbagss.com